Getting Started

Setting Up Your E-mail Accounts
First you must access your Administrative Suite. If your domain has already been transferred, please go to www.yourdomain.com/menu. If it has NOT YET been transferred, you must access it by www.IPnumber.com/menu. To find your IP number please see the e-mail we sent with your Login Information. Your IP number is the numerical equivalent of your Domain Name (ie. 216.34.32.123). That same e-mail will also contains the USERNAME and PASSWORD you need to access and administer your server.

Once inside your Administrative Suite, click on the Mail Manager icon. From there you can Setup, Edit and Delete e-mail accounts. For more information on setting up e-mail accounts, please see our On Line Documentation here.

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Checking Your E-mail
There are two ways. If you are using an e-mail program like Outlook, Netscape or Eudora all you need to do is change your incoming mail server to www.yourdomain.com.Ê Keep your outgoing mail server the way it is. This procedure will vary according to which e-mail program you use, but these settings are most commonly found in your e-mail program's Preferences/Options.

You can also go to www.yourdomain.com/up. This is a web-based E-mail feature called Web Mail whch will allow you to check and send E-mail from anywhere, as long as you have a browser and an internet connection. More Info

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Receiving E-mail
As soon as your Domain Name has been transferred to our servers. In other words, once you can access your website by going to www.yourdomain.com via a web browser, you will be able to utilize all the E-mail features.

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Changing Your Password
First you must access your Administrative Suite. If your domain has already been transferred, please go to www.yourdomain.com/menu. If it has NOT YET been transferred, you must access it by www.IPnumber.com/menu. To find your IP number please see the e-mail we sent with your Login Information. Your IP number is the numerical equivalent of your Domain Name (ie. 216.34.32.123). That same e-mail will also contains the USERNAME and PASSWORD you need to access and administer your server.

Once inside your Administrative Suite, click the Change Password icon and follow the instructions.

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Uploading Pages to Your Server
FTP (File Transfer Protocol) is the easiest and most pratical method that requires an FTP Application. See the FTP section of our OnLine Documentation for detailed explanation.

Or, you can use the File Manager found on your server and accessed via your server online Control Panel. To get to your Control Panel, type in yourdomain.com/menu or, ipaddress.com/menu if your Domain has not yet been transferred. Enter your Username and Password and click on the File Manager Icon from within the Administrative Suite.

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Naming Your Pages
The names of ALL the files and directories in your website MUST be lowercase only. Your Home Page is always named index.html.

Until you upload your new pages to your server, we have given you a free Under Construction page temporarily named index.html. Once you upload your home page be sure to RENAME YOUR HOME PAGE to index.html. This, in effect, overwrites the Under Construction page and replaces it with your new home page.

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Problem Resolution
Here is the best way to resolve any problem you might encounter. First, check our Online Documentation to see if we have already answered your question there. We are continually updating our Online Support area to address the most common questions regarding your new server.

If you cannot find the answer there, the next best way is to ask us directly! Please visit our Tech Support Form at http://www.webjockey1.com/support.

Our Support Technician on duty will assist you in finding a solution to your problem as soon as possible. To speed up the process, please include as much detail as possible about the problem(s) you are experiencing. It is very important that you fill out our Tech Support Form because it provides us with the necessary information to act quickly in accessing your site and identifying any problem with your server.

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